Tech support
Things I hate about tech support
-Lousy Tech Support
Most problems DO NOT follow a script. Your computer is not all knowing and neither are you. Sometimes the caller actually has a clue about what they’re doing
-Communocation problems
Plese, Don’t outsource your customer service to a country with heavy accents. I don’t have anything aginst India, or any of those other cuontries… but please… communocation is key to getting help
-Bad connections
Make sure that the connections to your phone system are static free. Accents are hard enough to decipher
-Confusing Phone Systems
You Can’t predict every situation that the customer is calling about. a Selection you rarely see on a Touch-Tone system is “Presales Question”.
-Red Tape
Don’t force people to enter a serial number, Case number or anything like that before they can talk to a human being. This is veary frustrating
- Pointless responses:
Caller: “Hi I have an availiblity question about *service*. Your Website could not tell me wheather it was availible to me or not”
Tech Support: “Yes. This is a common issue… You must go to our website and use the availiblility checker there”
Caller: “Umm… I just told you that it didn’t work”
Tech Support: “Yes. Well. I will look it up for you. What is your address please”
Caller: “*Address*”
Tech support: “Just one moment”
*Hold Music*
Tech Support: “I apolgise, but I do not have that information availible to me at this time, please call *number*”
Caller: “Thats the number I’m calling now”
Tech support: “Yes. Have a nice day *click*”
Who’s with me?
-jX
September 28th, 2005 at 6:43 am
I think the reason the companies out source all the jobs to heaviley accented jewel-on-head people is because they know their products suck, but its still selling, and untill people realize that things that are made in north korea normally dont work, theyre going to find a way to prevent you from making their product better, which would make them look bad. OR Its a huge cover up for something. Not sure what, but name w/e and the gov’s prob covered it up. Idc, when i gots enough $$$ ill be sure to buy an apartment in Dusseldorf or Somewhere in Sweden. You guys can come, but only for a week and bring your own towels damnit! O yea i got a …uhm…what the f*** is this called again? Right. Its at the bottom. Yes i got a wordpress account. Well time for hell day to begin (please god only kick the kids in red!!) Later.
What do you do
What do you feel
What are you
but only an
Animal?